Trueinvivo understands that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits our website, www.trueinvivo.co.uk (“Our website”) or provides us with personal data through other means, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via either through our website or through any other communication with us. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||means Trueinvivo Limited a limited company registered in England under company number 09337185, whose registered address is 2 Meadrow, Godalming, Surrey GU7 3HN, and whose main trading address is Surrey Technology Centre, 40 Occam Road , Surrey Research Park, Guildford, GU2 7YG
- Information About Us
- Our website is operated by Quadible Limited, a limited company registered in England under company number 09912447, whose registered address and main trading address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
- Our VAT number is 247 7060 00.
- Our Data Protection Officer is Chris Budleigh, and can be contacted by email at firstname.lastname@example.org, by telephone on 07801 520059, or by post at Surrey Technology Centre, 40 Occam Road , Surrey Research Park, Guildford, GU2 7YG.
- We are regulated by the Information Commissioners Office (ICO)
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about our collection and use of personal data;
- The right of access to the personal data we hold about you (see section 12);
- The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 13);
- The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 13);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to us using your personal data for particular purposes; and
- Rights with respect to automated decision making and profiling.
- If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 13 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
We may collect some or all of the following personal and non-personal data:
- Confirmation that you are aged over 18
- business/company name (for organisations)
- job title; (for organisations)
- contact information such as email addresses and telephone numbers;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, We may use your data for the following purposes:
- Supplying our products and services to you (please note that We require your personal data in order to enter into a contract with you);
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing ‘unsubscribe’ or contacting us on the addresses given in section 13 below.
- With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and post with information on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained until the products and services in which you have expressed an interest are discontinued or you inform us no longer to retain your information.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
- Your data will be stored in HighRise, a cloud-based CRM system which is covered by the EU Privacy Shield. Email communications with you may also be stored on laptops belonging to Trueinvivo employees. All Trueinvivo laptops are fully password protected.Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website or through any other communications with us.
- Do We Share Your Data?
- Subject to section 8.2, we will not share any of your data with any third parties for any purposes.
- In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
- We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
- How Can You Control Your Data?
In addition to your rights under the GDPR, set out in section 4, when you submit personal data via our website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
- Your Right to Withhold Information
You may access certain areas of our website without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held under the GDPR), no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at email@example.com, or using the contact details below in section 13.
- Contacting Us